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Communities > MaxiDiag Elite > MD802 > can't update MD802
can't update MD802

1871 Views 3 Replies Latest reply: 2015-10-14 03:13:16


  •   Level 1   
    (8) points
    wardyl1
    2015-09-22 10:03:06

    I received my MD802 in the mail the other day and went to update system and it is saying can't communicate with the server. I have sent emails to support without an answer back? Please let me know what I need to do to get this fixed?

    thank you

    Warren 

    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2015-09-23 22:25:51 (Reply to:wardyl1)

     Hi, please check and make sure that our server (IP: 104.171.4.62, Port: 8800) is not blocked by router or internet provider. Thanks!
    Reply

  •   Level 1   
    (8) points
    wardyl1
    2015-10-05 18:10:32 (Reply to:Autel Support)

     I don't have anything blocked on my router side. I have tried this a few times without any luck. Very frustrated, although I may not need any of the update If there is something needed in future, I want to be sure I can get it.

    Next thought?

    Warren

    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2015-10-14 03:13:16 (Reply to:wardyl1)

     Hi, it's most possibly that the firewall settings have blocked our server IP. Please try if you can download update in some other place with another network. Good luck!
    Reply
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